manners.. or lack there of

So.. I'm ticked. I was on hold with the doctors office for 20 minutes!!! waiting for them to find my files to be faxed over to another doctor. 20 FREAKING MINUTES! And after twenty minutes.. after I told them that I'm still on hold they just put me on hold again. WTF! I was trying to talk to the lady and she didn't even bother to try to listen. Just hit the hold button again!
What a freaking joke! Maybe it is a good thing I'm changing doctors! (also.. their musak sucked ass) I'll try again later perhaps it will be easier.